Most traditional call center solutions are focused on phone calls, they don’t reflect the need to simultaneously manage web inquiries, SMS, and other text-based interactions. Kandy Contact Center is ready for customers that don’t want to call at all. Agents can manage seamlessly while moving between engagement types so every customer is well served, and supervisors can better manage staffing regardless of how a conversation starts.
Of course, Kandy Contact Center is Cloud based so there is no need to invest thousands in complex infrastructure or learn how to manage complicated systems. Simply buy the number of seats and services required, scale up or down as demand changes. Agents can work from almost anywhere and still be part of a cohesive team. Sophisticated reports help managers drive results and spot problems before they get serious.
With more than thirty reports and alerts, Kandy Cloud Contact Center delivers customer service directors real-time insight into performance and provides notification of major issues.
Kandy Cloud Contact Center gives supervisors direct control over their agents, campaigns and contact center operations. Supervisors can make changes in real-time, meaning that the Contact Center’s rules can be instantly updated to respond to dynamic business requirements.
As the frontline customer interface in any contact center, it’s important that agents are supported by easy-to-use, reliable technology that makes their jobs easier and their time more productive. Kandy Cloud Contact Center’s intuitive user-interface is a single agent toolbar. Training takes hours, not weeks.