Most traditional call center solutions are focused on phone calls, they don’t reflect the need to simultaneously manage web inquiries, SMS, and other text-based interactions. Kandy Contact Center is ready for customers that don’t want to call at all. Agents can manage seamlessly while moving between engagement types so every customer is well served, and supervisors can better manage staffing regardless of how a conversation starts.
Of course, Kandy Contact Center is Cloud based so there is no need to invest thousands in complex infrastructure or learn how to manage complicated systems. Simply buy the number of seats and services required, scale up or down as demand changes. Agents can work from almost anywhere and still be part of a cohesive team. Sophisticated reports help managers drive results and spot problems before they get serious.