For most organizations, attendants/receptionists/operators deliver a critical first impression to incoming callers. As with any first impression, if it isn’t positive, it’s challenging to overcome. Kandy Attendant Console enables users to rapidly answer and transfer large volumes of incoming calls. That efficiency not only reduces staffing requirements, it enables staff to spend more time with high priority callers without getting overwhelmed.
Kandy Attendant Console is web browser-based, so it doesn’t require special software or a dedicated device. It’s integrated into the organization’s Kandy directory so every employee is automatically listed and contact information is always accurate. The attendant can quickly see if the call’s intended recipient is on the phone and decide how best to manage the caller’s expectations and route the call.