Kandy Auto Attendant

Be sure every call to your business is answered and routed efficiently, day or night

Kandy Auto Attendant

KBS Cloud UC provides a sophisticated yet simple to use automated attendant. The Kandy Auto Attendant assists organizations of any size in greeting and routing incoming calls. Ideal for high-volume call environments or after-hours and overflow call routing, the Kandy Auto Attendant can be your organization’s primary answering point or supplement a live receptionist.

Incoming callers are greeted with a professional greeting you record, callers can route themselves based on defined menu choices.  Sub menus offer callers the opportunity to further guide themselves to a specific department or individual.  Menus can be tailored to business hours, time of day, or holidays to assure that callers are offered the most appropriate choices.

“Good Morning, thank you for calling Avrum Group. To reach our Sales Department Press one, For Customer Service Press two….

The Kandy Auto Attendant is flexible enough to meet the needs of almost any organization, regardless of the industry or trade.  Your organization will appear professional and callers will be receive immediate attention.  The Auto Attendant can also support creative deployments, such as offering a back-door to your organization so staff or partners can efficiently route themselves without tying up staff that need to stay focused on customers.

Kandy Auto Attendant Datasheet

Every business call answered and routed efficiently, day or night.

Auto Attendant

An intuitive web portal makes it easy to define menu structures and routing selections. Multiple schedule options simplify call management at different times of day, day of the week and during holidays. The Kandy Auto Attendant can easily manage large volumes of incoming calls and provide multiple levels of call handling for any business environment.

Kandy Auto Attendant - Features & Benefits

Features

  • Multi-Level Menus
  • Schedule-Based Menus & Greetings
  • General Voicemail & Fax Box
  • User Directory (route by extension or spell by name)
  • User Definable Routing Selections Include:
    • Dial a Phone Number
    • Transfer to Voicemail  
    • Transfer to Account
    • Dial User Extension
    • Go to Submenu  
    • Transfer to a Hunt Group
    • Announcement
    • Route to an Operator
    • Dial by Name
  • Call Announce
  • E-mail, Text, or Phone Call Notifications

Benefits

  • Ensure caller satisfaction by answering calls immediately and offering routing choices that move callers quickly and efficiently to their chosen destination.
  • Reduce the time wasted answering commonly asked questions by delivering prerecorded messages such as office hours, driving directions, etc.
  • Record your own greetings and define appropriate routing selections so callers feel they are being greeted personally and efficiently
  • The Kandy Auto Attendant is available 24/7, even if no one is available to answer calls or if the office is closed.  Different menu and routing options can be offered for receptionist overflow, after-hours and holidays.

Calculator: On-Premise vs. Cloud PBX

Calculate the TCO between an On-Premise PBX vs. Cloud Hosted PBX

GET MORE INFORMATION

Please enter your first name
Please enter your last name
Please enter your company
Please enter Job Title
Please enter your Message
Thank You!
Thank you for visiting us www.nuviacloud.com. A Nuvia representative will be contacting you soon.