KBS Cloud UC provides a sophisticated yet simple to use automated attendant. The Kandy Auto Attendant assists organizations of any size in greeting and routing incoming calls. Ideal for high-volume call environments or after-hours and overflow call routing, the Kandy Auto Attendant can be your organization’s primary answering point or supplement a live receptionist.
Incoming callers are greeted with a professional greeting you record, callers can route themselves based on defined menu choices. Sub menus offer callers the opportunity to further guide themselves to a specific department or individual. Menus can be tailored to business hours, time of day, or holidays to assure that callers are offered the most appropriate choices.
“Good Morning, thank you for calling Avrum Group. To reach our Sales Department Press one, For Customer Service Press two….
The Kandy Auto Attendant is flexible enough to meet the needs of almost any organization, regardless of the industry or trade. Your organization will appear professional and callers will be receive immediate attention. The Auto Attendant can also support creative deployments, such as offering a back-door to your organization so staff or partners can efficiently route themselves without tying up staff that need to stay focused on customers.
An intuitive web portal makes it easy to define menu structures and routing selections. Multiple schedule options simplify call management at different times of day, day of the week and during holidays. The Kandy Auto Attendant can easily manage large volumes of incoming calls and provide multiple levels of call handling for any business environment.