Organizations of all sizes face increasing pressure to enhance their customer engagement tools. A bad customer experience used to be unfortunate, however in today’s era of social media and messaging, a handful of bad experiences can be business impacting. Customers have come to expect the sophisticated call and contact center solutions that large enterprises use, but these sophisticated on-premises solutions are too costly for most organizations to purchase, operate, and maintain.
Kandy’s shared cloud economics make it practical for any organization to offer a sophisticated customer experiences, without massive investments in software or dedicated staff. Organizations can choose the right packages for their customer’s needs and even use different services for different departments or groups. The organization only pays for what it uses and can add/reduce features or seats as business needs change.
As staffing costs rise and competition for customer spending increases, organizations need cost-effective tools to proactively manage the customer engagement process, without adding more staff. Traditional premises-based call and contact center systems offer that power but can be expensive to acquire and cumbersome to operate. Kandy centralizes all of that power in the cloud, letting agents focus on customers and supervisors manage people, not systems. There’s no need to invest thousands in complex infrastructure that quickly becomes obsolete. If the organization has different teams with different needs, no problem…simply buy the packages and seats required for each team’s requirements.